Health Haven

UPDATED ON 10/15/25 - I finally received a call back from the office, after posting this review. I am disappointed that this is what it took to get through to anyone or to get anyone to call me back but I am happy with the resolution so I am updating my review to 4 stars. The reason for not giving a 5th star is because there should have been a better attempt at communication changes in charges, and also it should not have taken a month to call me back and resolve my issues. My daughter will continue receiving care through Health Haven and I am hoping no such incidents happen again. 4 months ago I would have given this office 5 stars. The initial staff that was treating my daughter was fantastic. There was some moving around so we ended up with a different team, and still, treatment was going well. But over the last month, I have relentlessly been trying to contact the office and get billing issues resolved. I started noticing extra charges on my card, when service was not provided, and different costs for the same type of visits. First $15, then $30 then $45, and most recently $105 per visit. I emailed multiple times the email listed on their website and contact the office multiple times, only to be told that someone would look into it and call me back, or sometimes I don't even get past their call center and get to actually talk to someone in the office, being told they are always out. Yet the recurring visits texts still come in, with threats of no show fees. I never confirm the appointments because I had told Jennifer at the front office that I wanted this billing issue resolved before scheduling anything else. We are now going on almost a month and my daughter is running out of meds and I cannot get anyone to contact me back to find out what exactly these extra charges on my account were for and to get clarity on how much the medication management visits actually cost. I hate I had to resort to publicly posting this in hopes someone would contact me back and my daughter can continue treatment with this office.

Olivia Haro · October 15th, 2025

This place is soo amazing. My daughter is a client here and Health Haven and their team is not only helpful but so understanding and has meet my daughter and I needs and expectations as best as they can. My daughter feels safe to open up and also likes everyone staff she's had contact with. This place is top notch and unmatched. This place is definitely recommended. Thanks again Health Haven.

Karen Desir · November 22nd, 2025

Do not waste your time here. You will get the run around, you will not be able to get in touch with anyone. They were very happy to call me back and get me an appointment when I was a new patient. I went to my first visit and the man who did my intake was very helpful and nice. They were supposed to take care of my prescription for me. I had voiced my opinion that my last doctor couldn't be bothered to listen to me and I didn't want to go through the same thing again. I went to my appointment on 11/11. I called the pharmacy on 11/14, no prescription. I had 1 week of medication left when I went to initial visit on 11/11. I called them and they said they sent it. I called the pharmacy back they said they got the prescription but it's filled out wrong. No diagnosis code. Then I called HH back 4 different times to tell them what the pharmacy said to me and they did not want to listen! I asked the girl yesterday if they put on the new prescription everything that the pharmacy said they needed on the prescription, she said yes. I called the pharmacy back yesterday,11/21 and they said they cannot fill the prescription again because they just faxed something and it doesn't have what the pharmacy asked them for. I am now out of my medication as I feared because of the incompetent people working here. I do not recommend you get yourself involved with them. You cannot get ahold of anyone directly and heaven help you if you have an issue.

Lauren Crooks · November 22nd, 2025