Mindpath Health Psychiatrists & Therapists - Charlotte Mindpath Health Psychiatrists & Therapists - Charlotte

Aaron Rhoney March 1st, 2026

The clinicians here have been great. I have thoroughly enjoyed and appreciated and benefitted from my relationship with both of my providers here. However, as others have said, working with Mindpath has been a nightmare and they finally pushed me over the edge. Their portal refuses to ever let you make an appointment, calling them to make an appointment usually results is a voicemail and no returned call, and gods forbid you ever miss an appointment. Miss one (1) appointment in six years and you get to enjoy their $100 missed appointment fee, which I paid immediately and then got sassed about by their customer service rep anyway when I messaged them telling them I was done with their clinic. They also love to get your copay wrong. Many, many times, they doubled my copay and I had to call to get it fixed and have my money rebated. But again, they can screw up all they want and mess around with your money, but there's no grace for you if you mess up. For people working with mentally ill and vulnerable patients, these people seem to lack basic empathy and the poor infrastructure leaves me to think they're intentionally creating an anxiety-inducing experience so we have to continue needing their services. Find an independent office or independent clinician who can practice without the corporate overlords. Note: Before someone at Mindpath wants to send me a canned response, I don't need or want it and I'll not be reaching out to you again. Do not contact me.

Ash Lane September 23rd, 2025

While I am very happy with my clinician, He is the only thing about this place that's good in my experience. The office staff as well as any patient interfaces, apps and schedulers are not something I would recommend for anyone who wants a straightforward way to keep up with and schedule mental health appts. They do not make it easy to do anything except pay them, and even then make sure that they're not overcharging you. They overcharged me by $30 an appointment for 8-10 appointments and then instead of refunding my overage in copays back to my card they issued part of it on some prepaid gift card that won't even activate... Pretty sure this was just a way for them to keep part of my money because there's supposed to be between 40 and $80 on a card they sent me that I followed the directions to activate and it won't.

Mike Maddox October 23rd, 2025

I may just be the unluckiest person here, but I've had cancellations twice when I needed care the most. Sometimes the office staff are friendly, sometimes not - regardless, they're not helpful. My provider is ok, but inconsistencies are having a negative affect on my well-being. Overall, wouldn't recommend. Edit 10/23: I'm not saying that Mindpath isn't capable of doing good and helping people, but I just read that they're owned by a private equity firm who's focus is growth and profit. Take that as you will. Response to the "owner": Very few things bother me more than a canned response. This review was written after speaking with the practice. The only effort put forth was an offer for on-demand teleheath with somebody I've never met before. If you really were concerned, you should have had somebody with a title reach to me out instead of a receptionist.

S. S. December 9th, 2025

Dr. Jothy is always, always, late for our virtual appointments. I find it really disrespectful. At the time of this writing, she's 10 minutes late. When she does arrive, she always seems nervous and jumpy. It's convenient, kind of (?), but that's about it.

J G April 23rd, 2025

I give 5 stars for Dr. Taylor with the on demand she is great and actually listens and gives you the time of day. She gives you options and is not pushy and is kind and willing to work with you. No rushing. Like talking to a friend, and is definitely someone who enjoys actually helping people! I wish she could be my provider. I wouldn’t have to go elsewhere. The staff has been friendly as well, though I do agree with another review, that it’s a little uncomfortable that your personal information and private documents have to go through front desk staff and such first and they can see your stuff. Once I had a lady who was kinda rude tell me, “it’s not a big deal, we all probably got some ptsd if we were tested”, I didn’t find that comforting but rather inappropriate. I’d rather it be more confidential and between just you and the provider. When I started here I saw Cherry Nhor, who I rate 1 star to. She has been extremely confusing from start to finish. She left after seeing me only a handful of times and I followed her to the new location where she said she could be googled to continue care with her. I didn’t want to learn a whole new person as that’s exhausting and stressful having to repeat everything. She’s given me child dosages with everything, other providers are also confused about this an don’t see any reasoning for this. She’s tried taking medications away without giving them time, jumping onto something else. Not dosing it at normal adult starting doses. Labeling me with all kinds of things I know and my therapist of 2+ years know, I do not have. It’s been crazy between not feeling heard, actually not being listened to, only a 30 minute session to talk about meds and not the reasoning for needing them. No understanding on why someone is feeling the way they do and what it’s actually related to or not. And then she’s rude when you turn down a medication or don’t agree with a diagnosis that you had to be made aware of by another provider that you didn’t even know she listed you as. Also scheduling people so close back to back that she doesn’t even have 1 minute to spare to get off the phone in a kind manner rather than a rude “I have someone else you, have no time left”. Leaving you with tons of feelings and uncertainty of your 30 minute conversation. I’m very self aware and wish I never followed her outside of mindpath. I didn’t know she was only a PA-C, when I originally reached out I thought I’d be seeing an actual psychiatrist. I received much more care and knowledge from Dr. Taylor who is an actual doctor. Care is much better at mindpath health!!

Mindpath Health Psychiatrists & Therapists - Charlotte

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