Montrose Emergency Room - 24 Hours ER

I had a very concerning experience here this week. One of the doctors I had (Dr Healing) was in his 90s wearing a rosary and handed me a large picture of Jesus along with a prayer card. He tried to convince me my intestinal infection was from pork even though I hadn’t eaten it in a while (and didn’t ask me any other food I’ve eaten that could have led to being severely sick). He told me he hasn’t eaten pork in decades and it felt like he was trying to use his personal opinion rather than medical opinion. Earlier that day I vomited 5 times, had very problematic bowel movements and had a 100.5 fever. Yet, it took 5 hours for any sort of medicine to be administered. I was at this ER for almost 7 hours. I was prescribed an antibiotic that has 7 FDA black box warnings (Cipro). I didn’t fill that prescription and went to my PCP via telehealth the very next day to get their opinion and have since been provided other medication. They were shocked at how I was treated at this ER and how long it took them to give me IV with medication and fluids. I’m not from Houston and came here on a work trip and didn’t know where to go. This place had amazing reviews so I’m shocked that I had a polar opposite experience in comparison to other reviewers. Maybe I just came in on a bad night. I’m concerned that Dr Healing is still practicing medicine and I believe he is a hazard to patients. He also yelled at the front desk lady to “do more” and she had to tell him multiple times that she is not a nurse and isn’t certified to provide medical care. I have never had such a bad medical experience like this in my life. I hope this doctor is not a regular staff person at this location for the safety of patients. In addition to Dr Healing, I didn’t feel heard or listened to by the other medical staff. Many concerns were brushed off and dismissed. I had such low energy that it was hard to advocate for myself. I was called “pretty” and an “easy patient” by another medical staff member. But in reality, I just couldn’t function or speak much from being alone in the exam room for hours.

Alana Krafsur • February 21st, 2026

I cannot say enough good things about this ER. The staff is excellent! Very knowledgeable and friendly (Cindy at registration, Nurse Elisabeth, and Dr. Abreha). The space is immaculately clean. I had very minimal wait time. They saw me quickly, treated my injury with precision and care, and gave clear instructions for aftercare. My injury wasn't major (I got a splinter in my eye, yeah ouch) but I was literally in and out in under 90 minutes. They called in my eye drops to my pharmacy and even gave a follow up call regarding same. Everything was completely hassle-free. I was seriously cringing at the thought of having to spend all day waiting in an ER because that's been my typical ER experience, but Montrose completely changed my mind on what ER care can, and should, be. Highly HIGHLY recommended! 1000/10 stars!

Lori Alyse • January 28th, 2026

This ER facility was absolutely incredible, the staff was helpful, friendly and the medical professionals that took care of me were some of the best I’ve experienced. I highly recommend Montrose Emergency Room!

Alejandro Olivares • October 30th, 2025