Option Care Health

My time with the AIS in Chicago has been great. All the nurses have been very kind! Edith has been such a amazing nurse and so compassionate every time I'm in the AIS. She's always so flexible with timing and scheduling, total lifesaver. I've been seeing her for a year, and she really makes everyone's day. Someone give her a Daisy... :)

Karis Kelly • July 16th, 2025

I get my I.V.G medication shipped from Chicago and they’re a pain in the but to get to answer the phone. You can leave multiple messages nothing. You have to keep calling until you might get someone. They are extremely rude with other people’s time and stress levels of chronically ill people.

Sarah Beaumont • December 29th, 2025

EDIT: I contacted them as requested. They did nothing to "make it right." They simply denied that they have the policies "the pharmacy department" has been telling me about and assured me that they have transportation people. They wanted no information to help them address why I'm getting quoted this, why they contacted my doctor and quoted it to him, and why their transportation specialists do not appear to communicate with anyone except with an app. Subsequently they cancelled my next appointment right before I left to go to it (and that happens, so this doesn't bother me), but they did ageee not to penalize me for not knowing I didn't have an appointment until they told me. Removing 2 more stars. ____ They aren't getting fewer than 3 stars because the nurses are reliably excellent. They aren't getting more than 3 stars for 2 reasons, basically coming down to sabotaging care to a life-threatening degree. First, "the pharmacy department" (which mostly seems concerned about billing, and yes, I am fortunate enough to have been able to pay promptly) has threatened to terminate me for the following unacceptable behavior: * I cancelled with 2 days' notice for a respiratory infection that was causing oxygen desaturation into the 80s. Twice. The second time I spent the day in the ED on an unrelated emergency. * They are responsible for arranging transportation. They successfully achieve that slightly more than 50% of the time (multiple times they have all gone home and left me stranded downtown to fend for myself even though transport contractually has to be handled *by them*. I have cancelled with only an hours' notice, again twice, because the vehicle did not come within 10 miles of the pickup site. * As my cardiologist only has appointments 1 day a month, 3-4 times a year I give them 4 weeks notice that I need an appointment on a different day. They have been unwilling to tell me what I should have done differently. It's just that this is unacceptable behavior. According to my doctor, the odds are fairly good that if they discharge me I will promptly die. He's not wrong. Second, whoever is responsible for ensuring that the medication and a working IV pump are at the clinic for appointments (scheduled a week out and confirmed 2-days prior as they prefer), seems to be facing some difficulties. I am always polite about this except the time they wanted me to take a pump *from a child* who was actively using it, when I just said "I do not consent to that," but it really does limit the quality of care when the infusion center is unable to put the prescribed meds into my body. Other than failing to give the nurses the tools to do their jobs, a policy on infecting other patients and on addressing emergencies that borders on the homicidal, and an expectation that their patients be superheroes, they are an excellent company. The clinic decor is very nice, but unfortunately that's not why I go there.

Cal Montgomery • June 30th, 2025