Renew Ketamine & Wellness Center Chicago

I had 2 IV ketamine treatments. The first was fine. The second appt the nurse took me off the monitors, getting me ready to be discharged while I was actively hallucinating and could barely talk. I was panicking that I had become psychotic and would never be ok again because if they thought I should be discharged then I should feel fine. The NP came in and said I would feel better in about 10 minutes. I felt pressured to leave because the clinic was closing. As the NP walked me out he said “you are walking fine” so he could tell that I was still not back to baseline. They knew I was leaving on my own by Uber. When I spoke to providers in person about this in July and someone called to follow up then wouldn’t respond to return phone calls. I was going to let it go until I later became aware of a billing issue. I paid $750 cash for the 2 appts because I was told insurance does not cover the treatment. My insurance company paid $1,128.17 for the 2 appts and said I was responsible for $74.87. I spoke with someone in the end of October- someone else reached out then would not respond to calls or when I left copies of the insurance information in December. I spoke with someone in person in March who assured me on a Friday afternoon the billing issue would be resolved on Monday then stopped responding. It is very disappointing as I received my primary care through their clinic for about 9 years.

Christine • April 24th, 2025

Balance Ketamine Clinic at AAYU has been an incredible experience! The environment is clean and atmospheric. They have a modern/minimalism feel that you don't see in most clinics. I felt safe in the room where the ketamine is given. It was reassuring to have professionals check you and your heart rate during treatment. They also do several tests beforehand to make sure it's safe for you to proceed with ketamine. Everyone, from the people who work at the front desk to the nurses and doctors have been very kind and attentive. Shout out to Eric, the nurse practitioner who gives and monitors the ketamine treatments. Anyone who follows through will be in very good hands with him. My first treatment didn't go as I expected it to and I was panicking. Not only did he call back right away, he made 2 follow up calls over that weekend. He legit cares about his patients. Ketamine itself has been life changing. I struggled with several severe mental health issues since I was 12. I just finished my 5th treatment and my overall mood is so much better. My thought process is clearer. It's not a magical cure, but a stepping stone to take additional steps towards healing in your treatment plan. For most people, the positive after effects start right after the first treatment. That wasn't the case for me. However, after treatment 4 I really started to feel the difference. Each treatment has felt better and better. I'm really happy I stuck this out! Thanks Aayu!

Jess Buck • July 27th, 2022

I recently finished my rounds of Ketamine infusions at this clinic and had a wonderful experience. I’ve tried various different treatment options for over 5 years and this has been the most, if not only effective medical treatment I’ve had for depression. The clinic is clean, comfortable, and everyone is very nice. And you have access to therapists, and other doctors in the same practice. The whole process was carefully guided and informative, and though the treatment seems intimidating, the whole experience is comforting and I started to see results very very quickly. Plus, this is by far the cheapest option I’ve found for ketamine infusions and I would not have been able to get the treatment at all had this clinic not offered it for hundreds of dollars less than most others. I would highly recommend Balance both for the price and how incredibly effective the ketamine was for my depression. My family noticed a dramatic difference even before I had after the first infusion.

Hannah • July 25th, 2019