Sierra Pacific Arthritis and Rheumatology Centers
About this clinic
Sierra Pacific Arthritis is a locally owned arthritis and rheumatology clinic with locations in Visalia and Fresno. The office is affliated with AARA.
Treatments offered
Patient reviews
If I could give this clinic zero stars, I would. Tell me why it has been over 2 mos of me trying to get my first appointment scheduled. They make the process extremely difficult, almost like they don’t want to establish new patients. It is hard to speak to the right person! Every call I make 8/10 goes to voicemail and you never ever hear from them back. They ask you to email them and still they do not acknowledge receipt, let alone— reply. You ask for a supervisor and it still goes to voicemail. Would not recommend this practice to any of my fellow vets nor anyone else for that matter!
Angela De La Cerda • January 8th, 2026
The front desk staff, who serve as receptionists, exhibit unprofessional behavior, including rudeness and a lack of courtesy. They appear to require retraining in customer service skills, as they fail to acknowledge patients with basic politeness, such as smiling or responding to expressions of gratitude. The bigger staff member seems reluctant to fulfill her duties, neglecting to respond to patients' courteous remarks. It is essential to remind them that their role is to provide service to patients, who ultimately support their employment. As a medical professional, I would not tolerate such behavior in my own practice and would consider termination. Dr. Watrous, I suggest replacing these staff members with more professional and educated receptionists or providing them with additional training to improve their customer service skills.
Leo Rob • October 28th, 2025
So unbelievably incompetent and toxic from start to finish, that I prefer to leave it at that rather than relive the experience, lol. I did, however, summarize it to my referring provider across town. Dr. Scott is totally lacking in doctor-patient communication, was most concerned about the "new software" they were about to install that week...seemed incapable of finding his way out of a paper bag. I was asked the *same questions* over and over, when I had already answered them in my patient history form. (Esther, an MA, was wonderful, though, a notable exception.) Regrettable that any choices for RA practices in Visalia are virtually nonexistent.
Renee Lapin • November 1st, 2025