Trinity Pain Medicine Associates

The doctors here are the most incompetent and unprofessional medical personnel I have ever seen. This was the absolute worst experience I've ever had in a medical setting. 35 days ago my doctor referred me to Trinity pain management due to a severe automobile accident. Trinity called me ask me what I need to be seen for I told them it was for a automobile accident that occurred on September 12. I told them the urgency and which I needs to be seen, they gave me the next available appointment, today October 23. I took off half a day at work, drove to the facility, and was very excited to get my treatment started due to the horrible suffering I've had since the accident. I waited in the room for over an hour. Finally the doctor comes in, she does not introduce herself, and she does not apologize for making me wait an hour. She then told me that since I had a pending automobile accident claim my health insurance would not pay for the visit. I told her that was fine I knew that I would pay out of pocket and get reimbursed from the claim. Without any sort of compassion, consideration, or professionalism, this doctor tells me get my health insurance, the one who denied my coverage, is preventing her from taking any money for me. She tells me that my health insurance can refuse to pay for my services, and prevent her or anyone else from providing me medical care, even if I don't submit a claim to them, and pay, in full, in cash. This is obviously not true. Every single medical facility in the United States of America gives you two options: pay with your insurance, or self pay. I asked her if I had just wasted the last 35 days where you can get treatment for my condition, took half a day off of work, and waited over an hour in the room for her to tell me this is nothing she's going to do. See was going to give me the name of a person that would be able to treat me. I asked her if she could call their office to give me a rush visit since I just wasted all this time with her. She said she could not do it. I then asked her if they don't treat people with open insurance claims, then why was I not told that over the phone the day the appointment with me when I clearly told them I was coming in for an automobile accident. Her callous remark was "I had the same thing happened to me. I was rear-ended just like you. But I didn't file a medical claim." It felt to me she was insinuating that I did not have a legit reason to file a claim. I didn't ask her to put it in writing that she is unable to accept my money because my insurance, who denied coverage, is somehow preventing her from letting me cash pay. This place is absolutely horriblen. The doctors here are an absolute disgrace do the medical community, the medical field, and the medical personnel that have sworn an oath to do no harm! That oath does apply to intentional harm as well as harm caused by pure incompetence and chronic laziness. Do not go here under any circumstances!

Craig D • October 24th, 2025

It has been a few years ago but Dr Ashley Classen did P2P and stem cell on my hip. He is very knowledgeable and kind. Cannot go wrong with Him. Great man and doctor.

Jim Hobbs • January 9th, 2026

Dr. Classen will argue with you if you ask for pain meds. He won't describe pain meds he is prescribing to you which is why I'm in the ER. He believes everyone who asks for meds is an addict.The phones mostly go to voicemail and no one calls you back. He prescribed a pain med two times that I said I'm allergic too. He just recently prescribed a med that helps people transitioning off of opioids. He didn't offer an explanation. I've never taken opioids. The most I took was Lyrica, that his daughter prescribed. The ER doc and paramedics just told me that Dr. Classen's decision to put me on Buprenorphine and Naloxone is "strange" and not why this med is prescribed. Please don't go to this doctor.

Shiree Allison • October 16th, 2025