HealthyLine

Karen Otten February 3rd, 2026

This months long problem was resolved after I kept speed dialing. Apparently the company is going FULL ONLINE. No more store hours for customers. Mercedes took good care of me today. I feel very sorry for the employees and very scared of how business everywhere is going online only. Isn't that what fear mongers were saying just a few years ago? Just before Covid, I remember telling the Bulletproof Coffee Company that I would not continue to buy their product online since they have no tel customer service. That was around 2021. At the same time, their refrigerated single use cold coffee with grassfed butter disappeared from the shelves of Whole Foods. In 5 years the economy is clearly moving to remote control. HOW do wage earners and sales people re-tool for such a transition?

Lisa Guzzone February 6th, 2026

I was able to finally get a hold of the company and I’m happy with the results. Just wanted to edit this review. They are quite concerned about their customers and proud of their product. I have called them to ask for additional questions after purchasing three mats in one order they rarely returned my calls or we played phone tag. No one answers the phone. I also sent them many emails asking questions. I wasn’t sure about all the different types of mats it’s quite confusing. I just realised that I might be more comfortable with a softer Matt and I wanted to know more about it anyway I’m at the deadline of returning everything and they still haven’t responded. They sent me labels to return that don’t correspond with the boxes and I can’t even get the help for what labels go on which box Customer service has been Little to none. I’m so upset because I really do need these matts, I should have read the reviews before. I wish that they would call me right away or answer my email. When I had told them all my concerns before they sent me the return labels, they didn’t offer any help about other products that might suit my needs better.

Daquan Lee August 14th, 2025

Great store great experience and great prices. Gregg helped me out a lot and I am truly grateful for getting this Matt and maybe go out at the store. Thank you. I got the jet gemstone heat therapy mat

Jenna Sternbach October 10th, 2025

My partner bought me a mat from the NYC. He had a wonderful experience in store and I have loved this product but I'm trying to deal with their online/phone customer service and it is possibly the worst, least responsive company I have ever dealt with. I have now called 6 times and emailed and have only been asked for my warranty card, a proof of purchase and pictures, all supplied and still no reply. Companies that stand behind their product engage when customers have issues - this company does not.

Nicholas Lorenz November 20th, 2025

Our clinic Revolutionary Health purchased a Jet Mat™ Pro Plus from HealthyLine, expecting a reliable therapeutic device and professional customer support. Unfortunately, our experience has been the opposite. The mat’s on/off button failed within 3 months, leaving an essential piece of clinical equipment completely unusable. We reached out to HealthyLine immediately — emails, multiple voicemails, multiple attempts — and despite being told repeatedly that our case was “escalated,” no one ever contacted us with next steps, not even an automated confirmation email. As a healthcare facility, this level of non-response is unacceptable. When equipment breaks, patient care is directly affected. For over a week, we have been unable to provide services many patients rely on, simply because HealthyLine’s support team has not taken the time to respond or offer any guidance. The lack of communication, accountability, and urgency from HealthyLine is extremely disappointing and honestly alarming for a company selling medical-adjacent devices. We expected a reliable product and responsible support — we received neither. Until HealthyLine demonstrates that they stand behind their products and take customer issues seriously, especially for clinics and professionals, I cannot recommend them to anyone.

HealthyLine

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