Innerwell

Caveat emptor! I should’ve known better than to pay for a product before I’d spoken with a company representative/intake counselor, but that’s how this company operates. I paid almost $800 to schedule my intake assessment/place my order. After my intake, I felt a clinical setting was the better option. The support during treatment seemed iffy at best, non-existent at worst, so I asked to cancel my order and get a refund. No problem. Except they kept nearly 50% of the almost $800 to cover the very surface, 30 minute intake session. What “therapist” charges $800 an hour? I’d recommend going through Innerwell for ketamine therapy ONLY IF YOU ARE ABSOLUTELY CERTAIN that home-based therapy is the right option for you.

Con BB · December 9th, 2025

I feel so conflicted about this company. I have had some really good experiences with the medication, I have enjoyed the box of items that come with the first dosages. I also like the playlists they offer and the check ins through the app. I have had some real success, since starting. What I am beyond disappointed with, and why I don't plan to continue with this company is their billing. I initially signed up for the eight sessions and paid a lump sum. My deductible hadn't been met yet, so I figured I'd ended up paying some additional fees. When reading the information about billing, I came across something that suggested they would automatically charge your credit card if additional payments were required. I reached out to customer service, because I am not comfortable with that, and I was told by customer service that Innerwell would not take money out of my credit card without notice or my approval. Well, that was not true. About a month after my first appointment, Innerwell charged almost $300 to my credit card. I reached out to customer service. They apologized that I was initially told the wrong information, and that their normal way of doing business is to charge you, as soon as they hear from your insurance company. There is no notification, no email even saying you were charged. Just a charge to your credit card. They even refer to it as your insurance billed you and never say they charged you. It is that you were billed. I asked customer service if I could just receive some type of notification before charging, so I coukd be prepared. After a long process of customer service saying they were looking into it, nothing happened. After that, I was charged again with no notification. Customer service seems like they want to figure something out for you, but it is clear this is just how this company chooses to do business. If you are comfortable with being charged with no knowledge, then this program may be for you. If you are not comfortable with that (and you have a deductible), just know there is no way around it. There is no billing, only charging. No notification before or after either. It feels unethical to me. I plan on continue ketamine therapy in the future, but I don't see it being with Innerwell. It ends up being so expensive and you cannot properly plan for expenses, which adds unnecessary stress. I have never had a medical company charge me without my approval. I think they should look at your insurance and just have you pay everything up front or roll the additional charges into a payment plan. This whole charging part has been beyond frustrating. It feels wrong. It is too bad, because my experiences with the actual medication has been great.

Angela K · November 9th, 2025

I was hesitant given the cost, having not had relief from anxiety symptoms with other medications in the past. The ketamine experience itself leaves something to be desired, in my opinion. But the after effects seem as advertised. Innerwell's treatment plan has offered a near immediate reprieve from anxiety symptoms. And it is my hope the treatment's effects will be lasting. If I were ever to repeat treatment, I believe I would incorporate the add-on therapy sessions.

M G · January 3rd, 2026