Palmetto Infusion Services

Giving one star because zero is not an option. Nursing staff are kind and understanding; unfortunately, they can’t overcome the organizational problems. My daughter needs an infusion every 3 months. I learned the first time to call every few days to make sure things were progressing for her to receive treatment. *No* step of the approval process happened without my intervention and pushing. Need more information from the doctor? Confirm that they received your request rather than letting me figure out a week later it never arrived. Submit to both primary and secondary insurance, please! Why do I even have to call back to request that after we gave you all the insurance info? Fast forward three months to time for the next infusion. An updated dosage was sent from the doctor on 12/2/24. On 12/4 we learned from Palmetto that they needed their Plan of Treatment form completed and had supposedly sent it to the doctor. We gave the doctor’s office a heads-up to please complete the form. On 12/6 the doctor had still not received the form. We downloaded it from Palmetto’s website and sent it ourselves. It was completed and returned that day. On 12/9 my daughter called to check on progress of the dosage change and was assured everything was done and ready for her 12/11 appointment. When she asked that they confirm with the pharmacy she was told no. Upon showing up for the infusion we were told the new dosage had not been processed. I understand things take time. It is the provider’s responsibility to give the patient accurate information and reschedule the appointment if things are not ready. People in Palmetto’s Anderson facility assured her it would be handled ASAP and she could hopefully receive it the next week. I called the primary insurance company on 12/13 and learned they had never received a request from Palmetto. The insurance representative called Palmetto while I remained on the phone. She spent almost an hour trying to find out what was going on and why the request had not been sent. The insurance representative finally let me know it was being handled and sent immediately and promised an expedited answer. On 12/17, Palmetto had still not submitted a request. After you dropped the ball and promised to fix it, do it! That day (12/17) we had the doctor send all information to Vital Care Infusion Services of Greenville. Insurance approval was given on 12/19 and the infusion received on 12/23. They have a much more inviting facility and were courteous, caring, and most notably, prompt. Palmetto, this is unacceptable! Don’t worry. Your overwhelmed administrative staff now has one less patient’s information to handle.

Elaine Quarles · January 2nd, 2025

Starting with the staff, they were all amazing and kind and really make you feel comfortable. They care about your comfort and will get you anything you need. They have snacks and drinks as much as you want. They have motorized recliners and complimentary blankets.The facility has one private room and two open sociable rooms. My nurse was Aimee and she was absolutely amazing. She really took the time to make sure I was comfortable and ready for treatment and helped alleviate my fears about the new treatment I was starting.i would recommend this place to everyone.

Amber Todd · July 12th, 2019

My husband is a double lung recipient and started his infusions in this facility 2 months ago. Three weeks ago he was driving home from his 2nd infusion and started feeling sick. We we aware of the possible side effects from this infusion, but he felt different from the first one he had there. Two weeks later we received a call from our transplant coordinator telling us my husband was given a double dose during his IVIG infusion. No one called us from Palmetto Infusion once they realized their mistake! No one let us know we should have seen his doctor immediately! We are concerned how many times this has happened without the patient being notified! We are concerned with long term effects to his organs and the new lungs as well!

Gayle Ostrowski · October 26th, 2022