Lumin Health

Lumin Health is a welcome addition to the community of healthcare and mental health providers at TradeCenter 128 in Woburn. The Lumin team has thoughtfully designed its space to be warm, comfortable, and inviting. The location overlooks the building atrium and is just off the elevator and parking garage, making it super convenient for patients. Sherri Crowley, LICSW, who leads Lumin’s clinical outreach efforts, has done a wonderful job connecting with other local therapists and mental health providers. When it first opened, Lumin hosted an open house to introduce the team and provide tours of the space. It’s clear the professionals at Lumin genuinely care about their patients, as well as building relationships and being part of the broader mental health community.

Cummings Properties · Published March 4, 2026

UPDATED - Lumin's staff reached out to me to discuss at length after the issues I reported. They seemed committed to improving their process and spent time going over every concern and the steps they are taking to improve. The acknowledged that their rapid expansion has led to some definite lapses in quality, but they are working on it. I am tentative, but they really seemed committed to improving and fully owning their failings. I have since been back and had a significantly better experience. ----------------------------------------------------------------------------------------------------- I've been going to Lumin on and off since 2022. When I first started the experience was exactly what I had hoped for. The practitioners were compassionate and thoughtful, the environment was comfortable, and I genuinely felt like I was being guided through the ketamine process. Lately things seem different and I unfortunately have to agree with Francis' earlier review - the experience has changed into feeling like a mill. Now, they set you up, take your vitals, and you're mostly on your own until someone briefly pops in at the very end, if that. They'll ask how you're doing, but that's about the extent of the interaction. I certainly wouldn't describe this approach as providing "personalized treatment plans" or "comprehensive support." I want to be clear that I do not blame the staff, they seem to be doing their best. The change comes across as a top-down decision prioritizing quantity over quality. Lumin still has a comfortable space and still provides ketamine. If that's your only end goal, you'll be fine. But if you need the guidance and personalized mental health support that this kind of therapy benefits from, I would genuinely suggest looking elsewhere. That's exactly what I'm in the process of doing myself. [If you are looking for Francis' review that I cite, it can be found on yelp]

Jason Sharrigan · Published February 8, 2026

The Lumin team is amazing and I'm so grateful to receive treatment at their clinic. I have felt so supported every step of the way. I mulled over esketamine therapy for a long time but once I got in touch with their office, I knew I was in good hands. The intake process was really comprehensive and I'm impressed with how quick and professional they were. Every single member of the office staff is so communicative and helpful, whether it's in person, on the phone, or over email. And the clinical team is awesome and so helpful during in-office treatment. I really appreciate how well they seem to care for all of their patients and the safe space they have curated to help their patients on their healing journeys. Thank you, Lumin!

Melissa · Published October 14, 2025