Flourish Mental Health & TMS Center

This review is consistent with others, that I wish I had read them before have our first appointment. This medical clinic has a dishonest billing practice. We were forced to pay a $100 monthly membership plan, even when our medical insurance covers the cost of the appointments and we have paid the normal copay. There is no clear explanation about this membership and even when we declined to acquire it, they still charged us for it. Requesting for a refund was not successful and kept indicating that a manager needs to approve it. There are more mental clinics in town to choose from that will provide the same quality service without this billing scam.

Oswaldo Lopez · February 11th, 2026

TDLR: I’ve been with flourish for going on 5-6 years now. Straight out of college. Good and bad experiences with therapists and psychiatrists. I’m very invested in therapy and mental wellness so I am willing to be patient and give it another go. OVERALL WELLNESS COORDINATION: Rosie was a wellness coordinator that was persistent and empathetic though I had to give her tough feedback bc she was a student and still learning. She’s no longer at this practice but it was good while it lasted. Plus, the current wellness coordinator sends messages late at night that are honest to God annoying and I had to tell them to opt me out of it cuz it’s not actually helping. THERAPY: I worked with Nazia as my therapist and she was good enough but seemed disconnected half the time so wasn’t really choked when she left. I met with Karina twice and knew it was not a good match. Rosie did help me get into a program to stabilize after a prolonged period of difficulty. MEDICINE MANAGEMENT: Then, recently I switched from my previous psychiatrist Dr. Wachira because she just didn’t seem invested, made me wonder why I was paying $125 for 30 minutes of platitudes, didn’t challenge me much and even hung up on me the last time we spoke. Now I am very satisfied with my current provider Dr. Medina. We have aligned goals for my mental wellness. THERAPY: I don’t do therapy here anymore since my current therapist left this practice and I moved with her. I met with an intern 1-2 times in person and she was incredibly dismissive and demeaning while I was in a crisis/panic state. Her tone of voice and affect were condescending and that was enough for me. ADMIN and BILLING: Jeffery is always a delight to talk to and get issues sorted. However, I do appreciate the flexibility the offered when it came to paying for services when I was laid off a few years ago. Thank you, Dr. Bryant. Lastly, currently they have questionable billing practices. No notice just charge $125 and then when approached to be refunded and set up a payment plan, then renege and give you the run around until you just have to choose peace.

Jelilat Odubayo · March 28th, 2025

Been a patient here going on 6 years. The staff and providers here are honest and consistent. Thank you FMH for your service. Please keep up the great work!

Hien · December 17th, 2025