Innova Pain Center

My husband just left his appt and was told his pre-authorization for husband pain medicine "should be" ready. The PA did not check to ensure it has been done and authorized even after he told her he was out now. We have been trying to get his refill for a week now and with a freeze coming we will not be able to get out for at least a couple days. We have also been calling for 2 weeks and no one is answering the phones or returning the messages we have left. I am sick and we had to arrange for someone to drive my husband to his appt because he is no longer able to drive. Our pharmacy has confirmed that they have not received the authorization yet also. Looks like I will have to go in to the office while sick to try to get this resolved. This is utterly ridiculous.

Cindy Smith · January 22nd, 2026

First of all the Automatic system is very very bad it won't let you get an agency on the phone when you say can I speak to an agency and it also keeps asking the same question like please put in your phone number or what is your date of birth multiple times and the thing that ticks me off is they keep saying I didn't get that or I don't understand when i said it very VERY CLEAR! Second of all the transportation needs to be worked on and took the people 2 hours to pick me up PLEASE FIX THESE THINGS! THANK YOU

Linda Irvin · January 30th, 2026

I have seen that the pain center doesn't have great reviews so I thought I wanted to put in my experience. And I actually had a really good experience I didn't have any problems with anybody the staff was very nice The doctor listen to me And I was able to get some medication for my pain and also has set up other things to be done to check out all my pain and to see what's going on so I am sorry for the people that had bad experiences but I had a really good one !

Kris Vaughn · September 26th, 2025