Active Path

It's been almost over 2months and still told ( having to call them myself to follow up on my prior authorization for my Blue Cross Blue shield because I haven't heard anything from them to schedule my first appointment for treatment) IM EXTREMELY UPSET AND FEEL EVEN MORE DEFEATED than I ever have !!! I've already had my 1-hour video consultation what's a physician and he made me very excited to know that there was a light at the end of the tunnel and guaranteed practically that this is just what I need. I'VE HAD SURGERIES that HAVEN'T TAKEN THIS LONG to have approval and my psychiatrist is still waiting for them to reach out to him for a referral because he believes as well that this would be good for me. When I called last week and I spoke to whoever answered the phone I believe her name was crystal she just said" okay I'll make a note of that" when I told her that I am going to have to go somewhere else because they're taking too long. SAD SAD

Jami W · February 16th, 2026

After over a month of waiting for a long-overdue mental health appointment, Active Path Mental Health canceled mine less than a week before it was scheduled. The reason? I got an email citing vague “insurance issues.” When I called to ask for clarification, I was met with more vague excuses and then sent to a voicemail. So I called my insurance (Molina), and I learned they’re still contracted with my insurance but are choosing to cancel patient appointments preemptively due to a payment dispute. When I spoke to the company’s director, she flat out told me, “We want to be able to keep our Molina patients, but we have to draw the line somewhere.” That sentence has haunted me. Behind every “line” are real people who’ve waited weeks, maybe months, for care. People who have finally worked up the courage to ask for help, and then get denied access to care because a company chooses their money over compassion. I wonder how many human beings have been pushed further into their suffering and potentially even crisis. No clinic that claims to care about our country’s mental health status should ever make patients feel disposable in the name of financial negotiation. The message this sends to people reaching out for help is devastating and continues to perpetuate an enormous problem in our society: that access to healing is conditional, that your suffering has a price tag. Mental health care should be the one space in healthcare that resists that kind of cold, transactional thinking. This experience was deeply disheartening, but gave me the understanding that Active Path is not a place I would want to pursue mental health treatment and healing. The way in which I was discarded as a patient was unprofessional and the indifference that I felt from the employees at this establishment told me everything I needed to know about how they feel about helping those in need. Instead of trying to find solutions, giving me options, or even just honoring my appointment that was made over a month ago, their actions showed me that their patients are not at the heart of their care model… money and convenience are. At Active Path, compassion ends where their contracts begin. There’s no heartbeat behind their care, only policy, profit, and the quiet reminder that you don’t matter.

Jade Snow · October 19th, 2025

I've been struggling with c-PTSD for 15 years and PTSD for 2 years, amplified by previous diagnoses of acute anxiety and treatment resistent depression brought on by the initial c-PTSD. I was able to manage it until 2 years ago, where I became more or less immobilized. Since I had tried countless medications in the past, I didn't feel very hopeful for any kind of relief. After only the first two weeks of TMS, my vagus nerve felt like it had reset itself for the first time in those 2 years. By the end of treatment, I feel more relief than I've felt in the entire 15 years I've struggled with these issues. I cannot express how much of a difference this treatment has made for me. The staff was also incredibly friendly, informative, and kind. I had to bring my children with to my appointments on occasion, which can sometimes be a headache, but the snacks that Brandy offers in the waiting room had them excited to come and happy during the appointment. My technician, Emma, is genuinely one of the nicest people I've met. I ended up trying extra hard to make my appointments so that I could join our conversations and make her proud! She is truly a rose among thorns and really helped me get through treatment. Dr. Kyle was incredibly informative and easy to talk to. I actually have been considering using him as a citation for an upcoming Physics paper I am writing because of how he expertly answered my questions regarding how the TMS device worked (non-ionizing electromagnetic radiation based on Faraday's law). It's worth mentioning that good results are directly related to the excellent brain mapping done by Kyle and Emma. For my situation, I couldn't have asked for a better team or a better outcome. Thanks, Active Path!

Mary · April 8th, 2025