Performance Home Medical

Jamie Whitaker December 19th, 2025

Very frustrated with their shady billing practice. When I picked up equipment I asked about cost, I called billing about what I should expect to be charged twice and they kept telling me as long as I returned it within the return window I would not be charged. I did return it and asked again and they said they could not say or even guess but it was in the return window. They opened the equipment when I picked it up and I only used it for 10 minutes at home and returned it all and was still charged $250 without any warning. I am disputing the charge but they are extremely shady and they should be reported for shady business practices.

Stephanie Awalt September 12th, 2024

I’m so glad I decided to get fitted for a mask here. Office is clean and professional. Appt started right on time. Ruben was super helpful, knowledgeable and kind. I feel confident that I’ll have a better sleep tonight than I have had in awhile :) Thanks!

Randy Olson November 12th, 2023

Performance Home Medical is a poorly run company. I'm convinced it's run by people who only care about the money and don't care about the people they serve. Their customer service over the phone has been consistently poor, and I've been made to feel like I'm inconveniencing the customer service representatives by calling in to ask for assistance. The billing department is equally poorly run: they seem to put in the bare minimum effort to work with your insurance, and are quick to send your bills to threatening collections agencies if you don't pay immediately. It often feels impossible to get through to talk to anyone in the billing department when a billing issue arises. One time I was trying to settle a bill with them but their billing website wasn't working, and after weeks of trying and failing to get through to their billing department, they sent my bill to a collections agency. I will never do business with this company again. If you're able to avoid them, I recommend saving yourself the headache.

Terri Hjelm March 6th, 2024

For some reason the warehouse for Home Performance Medical Supply House was confused because I when I ordered for my CPAP machine that I had never used until this past January. My own sleep Dr. said yes to the change and initial equipment was sent but no more communication came from the warehouse. Eventually needed to order more supplies but I got an announcement saying my account was under review. I heard nothing for over two weeks. So I went in to the Vancouver office and took care of what I needed immediately and brought the equipment home. Mary, the member in the Vancouver office communicated with the warehouse and the immediate problem was solved. However, the pieces I did not need at once were to be sent from the ware house. I just got word they are on their way now about six weeks late. Hmmm. Normally I get near perfect service. Perhaps they didn’t believe the doctor that I was healthy enough to return to use of my CPAP machine (switched from my bipap) that was replaced during the recall but not used until mid February this year. Happily I got every thing I really needed thanks to Mary in the Vancouver office because I am leaving on a two month travel. I expect ordering will be smoother next time.

Andy McGowan September 14th, 2024

Reduced to 1 star because........ I have asked them to stop calling me a couple of weeks ago. This week three different people have called me separately, so I guess they just don't listen. Maybe you should change your name to Below Poor Performance Home Medical, or maybe just Home Medical, because you really can't use that word anymore. The Performance word. Previous review is below. Just started using them this year. They called me to order consumables, bit I told them that my sleep doc had reviewed my data amd I needed a different mask. So I made that appointment for 16th Feb 2024. About a week later someone called me to order consumables and masks etc. I told them that I may be changing masks on the 16 th Feb at my appointment so they said that we could meet on the 14th Feb. I told them that was 2 days before I would know what needed ordering, but they didn't get it. So they called me on 14th Feb and I told them I had an appointment with then on the 16th Feb to determine what I would go forward using. They finally got it and said that they would call me about a week after. Went to my appointment today 16th Feb at 9am and they called me as I got to the car park, 15 mins before my appointment time. They told me they had to cancel because someone had not come in to work. I may change my review after a few more interactions but they may need to change their name to 'Low Performance Home Medical' with what I have seen so far

Performance Home Medical

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