TMS Health Solutions TMS Health Solutions

Oliver Mains February 24th, 2026

I've been to Spravato treatments at the Oakland location and have had a decent experience, with some complaints. I wish there was a guided element to the therapy; they provide nothing except a check-in before each treatment while some clinics I believe will include guided content or therapy during the session. The staff is nice, the facilities are fine although a little cramped and I've heard other clinics provide better snacks. Overall a 3-star experience, which is frustrating because I have no choice to use them because of my insurance. But my review gets 2 stars bc of my biggest complaint -- communication. I have been on hold for over 20 minutes now to cancel my appointment for tomorrow. I've seen other complaints about their communication. There's no reason to leave me on hold for this long -- I could simply leave a voicemail. I hope the company will read all the negative reviews here on Google and make an attempt to improve conditions and communication.

S L October 29th, 2025

While the clinicians are all great here, the organization of the place is awful. I was overcharged 1300 when they didn’t submit to insurance and then when I called to cancel and submitted a cancellation request 3 days before my appointment they still charged a late fee. You can never get in contact with anyone over the phone. It’s not like these treatments are cheap so issues with billing takes away any positives from having really kind and supportive clinicians.

P. Hargis December 18th, 2025

While I am all for infusion(IV) Ketamine, it really does work for treatment resistant depression, this organization has really gone downhill. It has lost it's loving heart and gone corporate. I understand the necessity of making money, but I think it's so sad when healthcare goes cold. I've seen the disappearance of almost every caring person. No explanations, corporations never give them. I really cared about so many of the old crew and having them evaporate is not easy on a person trying to learn to trust the world again. I guess that is the world we live in, profits (coldness, assembly line medicine) over people everytime. Don't tell me our civilization will last much longer. Not from what I see. That is overwhelmingly sad. I made a video extolling the virtues of this place, but now I must demand in writing that it never be shown.

Zee Williamson June 8th, 2025

I want to share my experience with this provider in case it might be helpful to others. My first month of treatment went well, and I really appreciated working with Gloria, who was a positive part of my care. However, over time, I experienced quite a few cancellations and rescheduling of my appointments—almost half of my last 12 sessions were affected. Unfortunately, the last two cancellations happened without any notification, which was challenging since these are two-hour sessions that require me to clear my day. I also found it difficult to get in touch with the office outside of appointments. The phone system requires navigating several menus just to leave a voicemail, and responses often take a few days. Additionally, there is usually no staff available in the lobby to assist with scheduling before or after sessions. While this place might work well for someone with a very flexible schedule and fewer outside commitments, it was difficult for me to manage as a part-time elementary school teacher. I also felt that the scheduling challenges could be frustrating for anyone balancing work or other responsibilities. Overall, I recommend considering your own schedule flexibility and insurance coverage carefully before choosing this provider. If you have questions about the team or scheduling process, it might be helpful to ask ahead to ensure it will be a good fit for your needs.

Alex Ward September 22nd, 2024

tried contacting them to begin treatment here and they are so disorganized and have poor communication skills. first major issue is you call their number and aren't even connected to the specific office. i had a phone screening scheduled a month ago, the provider didn't call me, it took 2 days to get in contact with someone to reschedule to which they said "we'll call you back later today to reschedule." the next week, still no call. reached out on my portal with the same response of "someone will reach out to you soon." it's been 3 weeks of no response and safe to say i will not be pursuing treatment here and do not recommend anyone try to either unless you want the most difficult and frustrating experience ever.

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