The Organic Clinic

I recently received a voicemail from Monica Dobbs office stating that my visit was not covered by insurance and that I need to pay $150, later to $90. The voicemail was in a different language, and when I called back, speaking politely in that language, I was ignored and hung up on. Upon redialing, the phone rang multiple times with no answer. Despite the voicemail claiming non-coverage, I confirmed that my insurance had approved the visit, as indicated in bold on the authorization documents. Additionally, a subsequent associate attempted to obtain a diagnosis over the phone without an initial visit, which violates HIPAA regulations regarding protected health information. Although I provided some information courteously, I found this approach unprofessional and concerning. The doctor is listed as an in-network provider in my insurance directory, yet the office’s conduct—prioritizing payment over patient care and lacking empathy—raises questions about their professionalism. As someone reportedly affiliated with Mayo, I expected better standards. I have filed a grievance with my insurance company for further investigation into these practices, including potential personal bias, and to address the HIPAA violation. Rating: 1/5 stars for unprofessionalism and disregard for patient rights lack empathy and false information listed in medicare book. As per reponse attached is proof for recording and voicemails contact me so other patients can have appropriate respect. … I called office politely that I attached images of insurance company. Dr called me rude I have recording saying she was going to put a restraining order on me. Because I left a bad review

Lissette Suarez · October 3rd, 2025

A wonderful experience from the very first moment I had the pleasure of being attended by Dr. Monica Medina-Dobbs and her team, and I couldn't be more satisfied with the experience. From the moment I walked into the clinic, they made me feel right at home.

David Lee Thompson · September 29th, 2025

first time visiting, overall, relaxing environment and knowledgeable people.

Samar m · July 24th, 2025