New England Center for Health Minds

I should have come on here a while ago and made a review. The New England Center for Healthy Minds has been able to provide me everything I need to get and stay well. I have been a patient since about 2021. I have virtual visits with a nurse practitioner anywhere from twice a month to once every 3 months. My provider has been very consistent and has helped me find stability. He worked with me through many ups and downs. I read some other reviews here and it sounds like some people try reaching them by phone with very little success. I on the other hand have never tried them on the phone but find their patient portal to have a very responsive messaging service. I have never once had a problem reaching my provider, getting refills, or communicating with the office about payment and insurance. I would recommend my provider to anyone. Thank you NECHM!

Matthew Dunkle · January 26th, 2026

I’m here to give a necessary review. If I could give this practice, infinite stars, I would. I highly recommend NECHM to anybody who is looking for a professional and reliable and consistent experience. I have been with this practice since 2019. The staff has been amazing to me. I’m never left waiting on a response. I have never experienced anything negative. I am a patient of Kristie and she has been available for me on short notice as well as has been a wonderful and caring resource for me.

Lorenza Dee · June 19th, 2025

I hate to do this because four years ago, i gave a 5 star rating to this place and was very comfortable suggesting them to people I knew who needed services. I even was featured in a magazine and newspaper article to spread the word about my experience with TMS. However, since the move to Acton I have had nothing but issues, and it has become a health concern, so I am taking my "business" else where. I have had 3 instances where I have called for refills (you can only leave a message) and wait days. When nothing arrives for days, I then call again, to leave another voicemail. The first time this happened, i left 3 voicemails, a full 6 days went by before I could speak to an actual person and I was told they had no record of me calling, and I would need to pay $25 for an urgent refill. the second time was basically the same interaction, but I was unable to work for 2 days because of the state my body/mind was in after be without medication for a week. As I am writing, it has been 11 days since my original refill request and have heard or received nothing. I am saddened to have a company, whom I advocated for so much, allow me to be put in this dangerous situation so many times.

Libby D · October 9th, 2018