Integrity Pain & Wellness

What an absolute joke of a medical office - there are Dollar Trees that are run better. My husband and I arrived at 7:45am for PRP - by 10:30am he had 3 blood drives (2 of them were failed) and still hadn't gotten injected. He's done PRP before and it is usually max a 45 min appointment. The first blood draw failed because it was a medical assistant who was being trained - second one was the person training her. They came back to us told us they had to draw a 3rd time because the Doctor didn't like it. Ok, first of all I've worked in the medical field - I know how to draw blood myself and I'm informed on how PRP works. What a joke! Someone must have spilled the blood or spun it incorrectly. When my husband went to the front desk and asked for his money back after again, almost 3 hours of being here then he was seen. Unless, you have Medicaid you won't be seen in a prompt manner. This place is a cash cow - the waiting room was packed and people getting pushed out in wheelchairs every 20 minutes. This place is a legitimate disgrace - and the name integrity WOW, far from it. We will going back to the original doctor we saw also on Shea and the 101 -where his office is actually run like a business and with integrity.

camille swartz · Published November 10, 2025

Scottsdale clinic has gone down hill a bit. I've been a patient for a number of years, back when Casey was the doctor and things were GREAT but lately when Dawn is alone or there's more than a few people there she is snappy and seems overwhelmed ALL the time. Not only that but it seems when you pay anything in cash and they don't give you a receipt it suddenly doesn't show up as you paid it and they HOUND you at the front desk, embarrassingly and then tell you, "well pay it or don't, we don't care," after you know you did pay it and they didn't give you a receipt or for some reason, record it!!! I give a four only because Jewels is a pretty good doctor and enjoyable to deal with every time. Thank you Jewels for bringing the spirit of the place back up some!!!

Malena Phoenix · Published October 17, 2025

This clinic has been very disorganized and has delayed my care. My first follow up phone appointment started almost 2 hours late, and they apparently didn’t have my records even though I signed a release. At my first visit, I was told insurance was being pre-authorized and I’d be scheduled in two weeks. Instead, I was later told I need a new MRI (which was never mentioned before), and the request was sent to a facility that doesn’t even take my insurance. When I pointed this out, I was told it was up to me to figure out. All of this has wasted valuable time and left me still waiting for treatment.

Josh A · Published September 8, 2025