Princess Amor
November 21st, 2025
I had been with Nava Health & Vitality Center since 2018, but by March 2025 the service had declined so drastically that I chose to leave. Communication became inconsistent, prices would jump without explanation, and I was told I needed a doctor’s appointment for a simple vitamin IV, even as a self-pay customer — a policy that made no sense and added unnecessary inconvenience.
The worst part of my experience was dealing with the manager, Brooke. Despite being in the facility, she refused to come to the phone when I asked to speak with her multiple times. Staff would put me off instead of allowing me to address my concerns directly. When she did finally call me back, it was at an almost random and inconvenient time, and the call itself came across as indifferent and unprofessional. That encounter made it clear to me that the level of care and leadership had changed.
I transitioned to another wellness center where the service, communication, and atmosphere are all far superior. Complimentary beverages, a beautiful environment, and respectful, consistent communication made me realize how much Nava had declined. I sincerely hope they take these issues seriously for the sake of future members.
Lhoi PRi'Chard
August 13th, 2024
I have been coming here for months now and I always have a great acupuncture experience with Patty and body massages with Jake or Kenny. Today, Winnie the office receptionist checked me out, patiently scheduled my treatments up until October and answered my questions regarding face, neck & chest Optimas -Lumesca treatment package. Always a great service from friendly, kind and accommodating staff!
Deartra Tarter
November 3rd, 2025
I want to share how Nava Health Center has truly changed my life. For years, I struggled with body pain and inflammation that made it hard to enjoy everyday activities. After starting treatment at Nava Health and using their Equipscope therapy, I began to feel real relief.
The Equipscope treatments helped target and eliminate inflammation throughout my body, and over time, I became pain-free. It’s amazing to finally move, rest, and live without constant discomfort.
I’m so grateful to the team at Nava Health for their knowledge, care, and commitment to helping me heal naturally. They’ve not only improved my physical well-being but also restored my energy and quality of life. D Tarter Randallstown,MD
Dr. LJ
January 29th, 2026
Brought a Groupon for IV Hydration Therapy, and called to book the service. I was told that I need to complete blood labs to do a "suitability exam"....Yeah right!
Then, after I complained, they said I could book but the IV treatment bag was one cup..which was less than half the size of a typical 1LT bag or a 500cc half bag. One cup is crazy and not worth the visit. DO NOT GO TO THIS PLACE..I DO NOT RECOMMEND!
Cherisse Reumont
September 22nd, 2025
Below is my original review I posted on Yelp in April of 2025. I originally was just going to copy and paste it here but after my recent experience I just cannot. I've tried to hang in there but have finally decided to cancel my Nava membership because their prices have increased tremendously this year and their communication about the price changes is zero from my point of view. Usually, the reps at the front make sure you know there is a price increase but they didn't this time and apparently there was an email sent out, which I have not received or have missed somehow. I pay the annual membership fee, and even though their prices have increased so much since the last time I paid my fee, they refuse to give me my money back (prorated for time left, of course). There is a base membership fee, and the way Nava used to work when I first joined (and as of the last time I paid my annual fee) was that the fee included 2 credits and there were SOME services where that credit would cover the cost of that service entirely (like massage and acupuncture). Now, besides the increased fee, absolutely no services are covered and the cheapest service is massage for an additional $50. So the monthly base fee is now $140 minimum, and then $50+ for each service; with your two credits you're looking at more than $240 per month. That's 140% price increase since last year. If they have to increase their prices fine, business is business but I should not be forced to pay it; they made a change and I should be allowed to decide if that change does or does not fit with my goals or pockets.
Review posted on yelp in April 2025 (parts removed due to space):
I would really like to give more stars because the customer service from the individuals working here is phenomenal but the changes at Nava are tremendous and exhausting. Such as in January the cost of the massages went up by $20 per visit and no notice was sent out. This would be nice to know given the twice monthly massages I book; I would appreciate knowing that I need to be prepared with an extra $40 per month. Also, the price of the hydrafacial went down in January which was awesome and right back up in April without warning yet again.
Most recently they decided to do away with their standard membership at $99 per month and have only two options available at $139 and $199, making their customers pay at least an extra $40 per month, again without warning. So between January and May we are expected to pay $40 more per month for massages and another $40 per month for the membership. Well that's an 80% increase; talk about inflation!!!
My massages at this place are fantastic and I do enjoy them twice monthly for now.
Winnie at the front desk is lovely and always pleasant and provides wonderful service. And Brooke is amazing too; she and the nurse practitioner once stayed with me out in the cold when my husband was late getting me and they needed to close up shop. I mean it was less than 20 degrees outside and they stood with me for more that 15 minutes, so there is so much to say about the wonderful people they've hired. But the ones working behind the scenes on policies, prices and changes brings the entire experience down. I've been a loyal customer for at least 3 years and would love to continue doing so, but Nava makes it harder by the month it seems. From the rejection of all insurance to the major price increases, I honestly have no idea what will become of my membership. Plus I see no need to pay for services I may not want or need; and, furthermore, services that I already pay for through my insurance and can gain access to for a small co pay rather than drain my pockets....because that's how it feels lately.
